Street Fleet

Challenge

Street Fleet needed a rugged mobile computing device to tie into its real-time dispatching system to provide real-time data communications. The requirements were clear, the device must:

  • Be easy to use
  • Incorporate signature capture
  • Maintain all functionalities in extreme environments
  • Run on Windows Mobile™
  • Work with a specific data carrier
  • Integrate with Emkat’s deployment of Penchant Software
  • Sustain battery life through the entire work day

Process

In March 2009, Street Fleet began implementing 90 Psion Teklogix Ikôn rugged mobile computing devices in all field dispatch vehicles. The Ikôn matched the qualities that Street Fleet was looking for: they could be vehicle-mounted and/or carried by hand, were rugged, extremely user-friendly, and are much easier to read in direct sunlight than other available PDAs. “The Ikôn fits comfortably in the hand, not only in our driver’s hands but in the hands of our customers who constantly hold it to sign off on deliveries,” says Street Fleet CEO Joe McGraw.

A major factor in Street Fleet’s selection of the Ikôn is its ability to run real time-data. Street Fleet now has the power to communicate more efficiently and track the GPS coordinates of all its new drivers. “Real time data, bar code scanning and signature capture not only place us ahead of our competition but impress our customers and allow them to have immediate status updates,” says McGraw.

To communicate with the Ikôn, Street Fleet uses Penchant Software’s dispatchOffice™ platform, which manages Internet order entries and can also determine the best driver and route with GPS mapping.

Results

The Street Fleet drivers’ routes change minute by minute as new jobs are dispatched. Fortunately for the field workers, the Ikôn battery life is so strong they are able to make it through the whole day without recharging. “We have been ‘wowed’ by the Ikôn devices and how incredibly intuitive they are to operate. We are also now able to track weather and traffic conditions during our routes, making getting back and forth that much easier,” said one Street Fleet field manager.

Medical lab equipment, lab specimens, pharmaceuticals, and vital legal documents make up 50 percent of Street Fleet’s daily deliveries. These high-priority supplies and documents require significant attention with on-time, safe delivery. The signature capture feature ensures the package has been delivered successfully and customers can track status of deliveries in real-time over the web.

“Our customers rely on us to provide timely delivery of medical devices, lab specimens, and other life-saving medical supplies on a daily basis. In order to accomplish this, it is imperative that we are using the most advanced technology to guarantee each delivery from start to finish,” said McGraw.

Emkat is closed for the holiday 11/28-11/29. Happy Thanksgiving!
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