Repair & Service

Service from the Start with Comprehensive Coverage: Customer Services for Mobile Computers

Setting a new standard for service
Every day, you count on Symbol mobile computers to keep your business running efficiently and cost-effectively. Now, you can protect your Symbol mobile computers against accidental damage, normal wear and tear, and more with one of the most complete service offerings available today — Service from the Start with Comprehensive Coverage. This unique offering provides three years of seamless coverage at the right price, delivering expanded services at a lower cost-per-year. No matter where in the world you are located, our global support infrastructure ensures fast and dependable turnaround times and prompt telephone technical support. Count on Service from the Start with Comprehensive Coverage for maximum uptime and maximum investment protection for your Symbol mobile computers. Now that’s true peace of mind.

You're covered, period
Crack the display? No problem. Scratch the outer casing? No problem. Damaged exit window? No problem. Symbol Service from the Start contracts offer comprehensive coverage at no additional cost to protect you from the unexpected. Our plans cover normal wear and tear, as well as repairs to displays, touch screens, plastics, keypads, exit windows, and other internal and external components damaged through accidental breakage. At Symbol, we don't focus on how it happened, but on how to get you up and running as soon as possible.

Choose your turnaround time
With Symbol Service from the Start with Comprehensive Coverage, your call is answered by a support specialist with expertise in your particular product. If resolution is not achieved with that first call, your issue is immediately escalated to the next support tier for response within the time period designated in your service plan. The Bronze service plan offers repair service with a three-day in-house turnaround and a four hour response time for escalated support calls. Or, you can upgrade to the Gold service plan for a two-hour response time for support calls and advance replacement - including configuration, loading of your applications, and charging of the battery so your replacement units are ready to go, right out of the box. Whichever plan fits your needs, you'll get multi-year complete repair coverage, eliminating "surprise" repair costs and providing the investment protection you need to reduce your total cost of ownership - true business value.

Convenient Web-based repair request
You can initiate repair quickly and easily, with anywhere anytime convenience. Just log on to our online repair system* to request a Return Material Authorization (RMA) number, print out the shipping documents, and you're on your way. Symbol technicians expertly repair your equipment to original factory specifications and like-new condition.

Integrated total support plan
Count on Symbol Customer Services to go beyond repair, offering a total integrated support solution that encompasses: web self-service, telephone support, service center and optional onsite repair - all backed by Symbol's global support infrastructure and proven expertise. When you choose Symbol, you get industry leading response times and a level of expertise only "direct-from-the-manufacturer" service can offer. And by centralizing our service centers, we've achieved the significant cost-savings required to provide you with more - for less: very competitively priced service plans with extended coverage offerings.

For more information or to purchase Symbol Service from the Start with Comprehensive Coverage for your Symbol mobile computers, contact your local Symbol representative.

Symbol Global Services: www.symbol.com/services
Symbol Customer Interaction Center: www.symbol.com/support

* Currently available in the Americas, available in EMEA (Europe, Middle East and Africa) in 2H 2006

Eligible Symbol mobile computers
Service from the Start with Comprehensive Coverage contracts are available for the following Symbol Mobile Computers: MC50 EDA, MC70 EDA, MC1000, MC3000 Family, MC9000 Series.

Be sure to visit www.symbol.com/services/comprehensivecoverage for the most up-ip-date list of Symbol mobile computers eligible for this service.

At-a-Glance: Service from the Start with Comprehensive Coverage vs Warranty Coverage Warranty Bronze Gold Manufacturer defects only     Covers normal wear and use   Comprehensive coverage: normal wear and coverage, plus accidental breakage   Includes all materials, parts, and labor   10-day repair turnaround *     3-day repair turnaround *     Advance equipment replacement **     3-year service coverage   Multi-year discount   Telephone support with defined response time and escalation path (from time of initial call to escalation to next tier)   4 hour response 2 hour response Application loading, battery maintenance, configuration management ***     * - Turnaround time is Symbol “in-house” repair time and does not include time in transit ** - Requires customer-supplied spares; overnight shipment recommended *** - Application loading and configuration management require customer input at contract initiation

Service from the Start with Comprehensive Coverage is a multi-year service program that must be purchased within 30 days of the product purchase. Excluded from coverage is damage to consumables such as batteries and damage caused by natural or man-made disasters such as fires, floods and theft. Product must be operated within its environmental specifications. Complete program details are available from your Symbol representative. About Symbol Technologies Symbol Technologies, Inc., The Enterprise Mobility Company™, is a recognized worldwide leader in enterprise mobility, delivering products and solutions that capture, move and manage information in real time to and from the point of business activity. Symbol enterprise mobility solutions integrate advanced data capture products, radio frequency identification technology, mobile computing platforms, wireless infrastructure, mobility software and world-class services programs. Symbol enterprise mobility products and solutions are proven to increase workforce productivity, reduce operating costs, drive operational efficiencies and realize competitive advantages for the world's leading companies. More information is available at www.symbol.com       Corporate Headquarters Symbol Technologies, Inc. One Symbol Plaza Holtsville, NY 11742-1300 TEL: +1.800.722-6234 +1.631.738.2400 FAX: +1.631.738.5990   For Asia Pacific Area Symbol Technologies Asia, Inc. (Singapore Branch) Asia Pacific Division 230 Victoria Street #05-07/09 Bugis Junction Office Tower Singapore 188024 TEL: +65.6796.9600 FAX: +65.6337.6488       For Europe, Middle East and Africa Symbol Technologies EMEA Division Symbol Place, Winnersh Triangle Berkshire, England RG41 5TP TEL: +44.118.9457000 FAX: +44.118.9457500   Symbol Website For a complete list of Symbol subsidiaries and business partners worldwide contact us at: www.symbol.com E-mail info@symbol.com