Mobile Field Services

The demand for secure and robust “anytime/anywhere” connectivity is dramatically changing industries that utilize mobile field service crews and technicians. As new technologies become available, the concept of having real-time communication between a central office and its field technicians is a cost effective reality.

Field service organizations are characterized by having employees who provide services in offsite locations. The major challenges these organizations currently face include the pressure to:

• Increase worker productivity and reduce costs
• Compete on the basis of superior after-sales service
• Maximize service revenue generation

The issue most businesses face is in understanding mobile technology
and how they can apply it to their business operations.

Increase the efficiency of your field service tasks to create a better business.

Emkat can show you that by eliminating pen-and-paper based tasks and automating the information component of service work, your Field Service Technicians become much more efficient. They can better manage their inventory and keep track of their schedule, while providing better customer interaction. In addition, all of their work is logged into a detailed report for billing purposes. This empowers the technician to focus more on the “service” they have been trained to provide rather than getting mired down in paper work and process.

Each of the major activities in the field service process can be improved by using mobile solutions, including:

Mobile access to information, whenever and wherever that information is needed, is helping fi eld service technicians provide better customer service while reducing costs. Emkat specializes in mobile solutions. We can provide your company with a streamlined mobile solution for all your fi eld service tasks, helping you build a more competitive business and retain more satisfi ed customers.

Contact Emkat today to learn how we can increase the productivity of your Field Service Operations:
Call us at: 877-882-1204 or email us

“Our system that Emkat
provided us changed the
processes of our entire
organization. We saw an
immediate payback and our
field workers are averaging
25% more site visits per day,
and the elimination of all
paperwork as a result. We
look forward to phase 2 of our
project and would recommend
Emkat to anyone (besides our
competitors)”

Curtis Anderson
Outset, Inc.

”Emkat is outstanding in their
customer services! Emkat
processes our orders quickly,
accurately, and provides
timely delivery to meet our
needs and goals.”

Lisa Elfering
Hutchinson Technology