Baylor Health Care

The company: Baylor Health Care System
The Baylor Health Care System of Dallas-Fort Worth has served its North Texas community for more than 100 years. Baylor provides a full range of inpatient, outpatient, rehabilitation and emergency medical services through owned, leased, or affiliated hospitals and surgical services at short-stay hospitals. Founded as a Christian ministry of healing, Baylor continues its mission as a non-profit with a focus on innovation and research.
 
The challenge: Standardized, efficient enterprise-wide inventory management 
The Baylor Health Care System is committed to providing advanced healthcare options, treatments, and procedures to its patients. Baylor also provides
strategic technology for departments to support that care.
 
“Materials and supply chain departments at our hospitals use Lawson software for inventory management, managing the pars in each of our facilities,” said Terry Worsham, Project Leader, Supply Chain Informatics,
Baylor Health Care System. “However, some were using outdated handheld technology and some were doing these functions manually. So when it came time to upgrade our Lawson MSCM system, we saw the opportunity to standardize the equipment and processes across all of our hospital facilities,” Worsham said.
 
Baylor has over 400 pars spread across 12 hospitals with approximately 27,000 items in its Lawson catalog. Improving efficiency and reducing the costs of delivering supplies to end users were two key goals of standardizing the inventory system.
 
Baylor Supply Chain Informatics also wanted to implement a solution that would streamline support. The Informatics team was providing on-site support for the old hardware at each hospital, and this was inefficient in terms of staff resources and time.
 
The solution: Motorola enterprise digital assistants (EDA) running Lawson software
The Baylor Supply Chain Informatics team, IS team, and materials managers from Baylor hospitals did hands-on evaluations of several mobile computers including the Motorola MC70 EDA.
 
“Lawson told us that they recommended the Motorola MC70. We also talked with other Lawson clients, and a lot of them preferred the MC70,” Worsham said.
 
“We tried out several alternatives, and in the end we liked that the MC70 was so feature-rich,” Worsham explained. “The scanning capabilities and the size and weight of the MC70 make it easy to use and the keypads are easy and functional. Unlike some of the devices we considered, the MC70 offers choices like the optional pistol grip. We liked that the MC70 enabled us to offer our employees choices, too,” he stated.
 
Baylor purchased approximately 90 Motorola MC70s from RR Donnelley, and Emkat provided implementation services together with Lawson Consulting. Across 11 Baylor hospital facilities, employees now scan bar codes on supplies using the MC70s and transmit data to the Lawson system over Baylor’s internal wireless infrastructure. Baylor also relies on the Motorola Service from the Start program in case a repair is ever needed.
 
For simplified, centralized management of the system, Baylor is using Motorola’s Mobility Services Platform (MSP). “With the MSP, we can go online and handle issues with the mobile computers without making a site visit. This remote feature is great: the MSP has proven to be a good tool and a real timer saver for us,” Worsham said.
 
“We can reconfigure new MC70s rapidly as needed,” Martinez stated. “We have a new hospital coming up in a year or two, and it will be an easy transition to get this system in place,” he added. 
 
The benefits: Rapid replenishment and reduced labor hours
“Employees are delivering supplies to the floors faster with the new system,” Worsham stated. “This means that nurses and techs have what they need when they need it, so it also results in better service
to Baylor patients,” he said. 
 
Hundreds of labor hours are saved every day across Baylor’s facilities. Labor cost savings come from faster parring and also the ability to reassign employees.
 
One user in a hospital pharmacy emailed Worsham that before the new system, it took him 20 to 30 minutes to order IV solutions each morning: now he spends just a few minutes scanning barcodes.
 
“At the Dallas hospital, we used to have 10 or 15 employees parring the nursing floors, the ER, the pharmacy, and elsewhere, and then all coming back to download. Today that is handled by just two employees and most of the floors are getting supplies before noon,” Worsham explained.
 
Several Baylor hospitals were handling the inventory process manually in the past. “They used to go onto the floor with pen and paper and then come back and key the par data into Lawson. Now with the MC70s
the process is real-time, it’s automatic, and they love it. Without this system, it would be a much longer day for the employees,” Worsham said.
 
“According to the managers I speak with, when none of the pars have problems, we’re getting parring done by 9 or 9:30 every day instead of waiting until 2 or 3 in the afternoon,” Worsham noted. “I’ve seen
teams start in the morning and par 35 or 40 locations in just two hours,” he added.
 
The system also improves accuracy. “When an employee downloads a par, we can see it in the system almost immediately. If there is a problem like an incorrect vendor linked to an item, we can react quickly to solve it,” Worsham explained.
 
With the Motorola MSP, the Supply Chain Informatics team can perform troubleshooting or answer employee questions about the MC70s remotely. This saves an average of three hours a week that the team spent traveling to and from Baylor facilities for on-site problem solving.
 
For Baylor Health Care System, the benefits of Motorola EDAs and upgraded Lawson software include:
  • Replenishing supplies faster and more efficiently
  • Reducing labor hours spent parring and replenishing
  • Eliminating on-site visits for technical trouble shooting with Motorola MSP
  • Increasing inventory accuracy
  • Enhancing patient care by ensuring that supplies are ready when needed
 
About our partners
Emkat located in Plymouth, Minnesota automates business processes with mobile hand-held computers and printers. Emkat empowers mobile workers by giving them direct access to pertinent information, such as customer, inventory, item and order history. Emkat solutions include: proof of delivery, field service, route sales, direct store delivery, inventory management, asset tracking, and warehouse automation. For more information about our company, please visit http://www.emkat.com
 
Lawson Software provides software and service solutions to 4,000 customers in manufacturing, distribution, maintenance and service sector industries across 40 countries. Lawson’s solutions include Enterprise Performance Management, Supply Chain Management, Enterprise Resource Planning, Customer Relationship Management, Manufacturing Resource Planning, Enterprise Asset Management and industry-tailored applications. Lawson solutions assist customers in simplifying their businesses or organizations by helping them streamline processes, reduce costs and enhance business or operational performance. Lawson is
headquartered in St. Paul, Minn., and has offices around the world. For more information about our company, please visit http://www.lawson.com
 
About Motorola
Motorola is known around the world for innovation and leadership in wireless and broadband communications. Inspired by our vision of seamless mobility, Motorola is committed to helping you connect simply and seamlessly to the people, information, and entertainment that you want and need. We do this by designing and delivering “must have” products, “must do” experiences and powerful networks -- along with a full complement of support services. A Fortune 100 company with global presence and impact, Motorola had sales of US $42.8 billion in 2006. For more information about our company, our people and our innovations, please visit www.motorola.com